Shipping policy
SHIPPING POLICY
All products from The Street Workshop are created on demand. Production begins after your order has been confirmed.
ORDER PROCESSING AND DELIVERY ESTIMATES
Every order requires production time before it is shipped. Your estimated delivery date is calculated based on the product ordered, production location, delivery address and selected shipping method.
An estimated delivery date and any available shipping options will be displayed during checkout or provided with your order confirmation. Delivery estimates include both production and transit time.
Business days do not include weekends or public holidays. Delivery dates are estimates and are not guaranteed. Orders may take longer during holidays, periods of high demand, carrier disruptions, severe weather or customs processing.
SHIPPING DESTINATIONS
We ship to the destinations available during checkout. Product and shipping availability may vary depending on the item, size, frame option and destination country.
We work with a global production network and attempt to produce orders as close to the delivery destination as possible. In some circumstances, an item may need to be produced and shipped internationally.
SHIPPING COSTS
Any applicable shipping charges are calculated and displayed during checkout before payment is completed. Shipping costs vary according to the destination, product, package size and shipping method.
TRACKING
When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.
Tracking information may take several business days to update. Some international deliveries may have limited tracking or periods without updates while the package is being processed by customs or transferred between carriers.
MULTIPLE PACKAGES
Items within the same order may be produced at different facilities. As a result, an order containing multiple products may arrive in separate packages and on different dates.
You will not be charged additional shipping fees because an order is divided into multiple packages after it has been placed.
CUSTOMS, DUTIES AND IMPORT TAXES
We produce orders locally whenever possible. However, certain products or delivery destinations may require international shipping.
Depending on the destination country and shipping origin, customs duties, import taxes or handling fees may apply. Unless they were collected during checkout, these charges are the responsibility of the recipient and are paid directly to the appropriate customs authority or delivery provider.
The Street Workshop does not control customs charges or customs-processing times.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping address, contact us immediately at contact.thestreetworkshop@gmail.com. We will attempt to update the address, but changes cannot be guaranteed once production or shipping has begun.
We are not responsible for delays, failed deliveries or replacement costs caused by an incorrect or incomplete address provided by the customer.
DELAYS
Carrier delays can occur after an order has been shipped and are outside our direct control. Estimated delivery dates are not guaranteed.
If your estimated delivery date has passed, review your tracking information and allow several additional business days for delivery. If tracking has not updated for several days, contact us for assistance.
LOST ORDERS
If you believe that your order has been lost in transit, contact us at contact.thestreetworkshop@gmail.com within 30 days of the estimated delivery date.
Before submitting a lost-order claim, please confirm that:
- The shipping address on the order is correct
- The package was not received by another person at the address
- You have checked with the local carrier or post office
- The tracking information does not show a recent update
- The package is not marked as delivered
If tracking shows that a package was delivered, we may be unable to provide a complimentary replacement or refund unless the carrier confirms that the package was lost or incorrectly delivered.
DAMAGED PACKAGES
If your order arrives damaged, defective or incorrect, contact us within 30 days of delivery at contact.thestreetworkshop@gmail.com.
Include your order number, a description of the issue and clear photographs of the product and packaging. Please retain all packaging until the claim has been reviewed.
CONTACT
For questions regarding shipping or delivery, contact:
The Street Workshop
contact.thestreetworkshop@gmail.com