Refund policy
Because each item from The Street Workshop is produced specifically for your order, we generally do not accept returns or exchanges for change of mind, incorrect size or frame selection, or other ordering mistakes, except where required by applicable law.
Please review all product details, measurements and shipping information carefully before placing your order.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. If your item is damaged, defective, misprinted or different from what you ordered, contact us within 30 days of delivery at contact.thestreetworkshop@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Clear photographs of the packaging if the item arrived damaged
We will evaluate the issue and, when the claim is approved, provide a replacement at no additional cost. If a replacement is not possible, we may issue a refund to your original payment method.
Please do not send an item back without contacting us first. Our products are made and fulfilled on demand, and unauthorized returns will not be accepted.
CANCELLATIONS AND ORDER CHANGES
Orders enter production shortly after they are placed. If you need to cancel or modify an order, contact us immediately at contact.thestreetworkshop@gmail.com.
We cannot guarantee that an order can be changed or canceled after production has begun.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate delivery address. We are not responsible for orders that cannot be delivered because an incorrect or incomplete address was submitted at checkout.
If an order must be reproduced or reshipped because of an incorrect address, an unclaimed package or a delivery refused by the recipient, the customer may be responsible for the additional production and shipping costs.
LOST ORDERS
If your order has not arrived by the estimated delivery date and the tracking information has stopped updating, contact us as soon as possible.
Claims for packages believed to be lost in transit must be submitted within 30 days of the estimated delivery date. We may ask you to confirm your address and contact the shipping carrier before approving a replacement.
REFUNDS
If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, contact us at contact.thestreetworkshop@gmail.com.
EUROPEAN UNION AND OTHER STATUTORY RIGHTS
Nothing in this policy limits any cancellation, return, refund or legal-guarantee rights that cannot legally be excluded in the customer’s country or region.
Where applicable law provides a statutory cooling-off period or right of withdrawal, customers may exercise that right within the legally required period. Customers are responsible for return shipping costs for change-of-mind returns unless applicable law requires otherwise or the item is defective.
Contact us at contact.thestreetworkshop@gmail.com before returning any item so that we can provide the appropriate instructions and return destination.
CONTACT
For questions regarding returns, replacements or refunds, contact:
The Street Workshop
contact.thestreetworkshop@gmail.com